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Learner Support Services

Access additional support for students with significant barriers to completing training

What is Learner Support Services?

Learner Support Services (LSS) is an individualised support service that helps students that are facing personal or learning challenges to manage these while studying so that they can successfully complete their training and transition to sustainable employment.

For students with complex personal and learning support needs that are beyond the capacity of the training provider to support on their own, training providers can refer their students, including apprentices and trainees, to an LSS provider.

Learner Support Services are fully funded by the Department and are fee-free to all students and are at no cost to the NTOs.

Students who are facing significant barriers to completing their training, who are falling behind or at risk for withdrawing from training are the focus of LSS services.

See section 4.2.3 (page 10) of the UAN Guidelines.


Personal and Learning Support for School Students

From 1 July 2021, school students that are undertaking the VETRO process for enrolment in subsidised training from Semester 1 2022, will be eligible for learner support services to support them through their VET studies to completion or transition to further study or later employment.

You can download an Information Pack for NTOs offering training to school students, which covers how LSS fits with student supports offered at school, and the key considerations for working with school students.

Fact sheets on personal and learning supports tailored for parents, school, students and RTOs can also be found in the Toolkit and in the box below.